COVID-19 All our services are available virtually. Talk to us about how you can change shape, connect, organise, and thrive. Pattillo Covid-19 Details

Training

IAP2 Certificate in Engagement

This course offers government, local government, private sector and practitioners genuinely helpful tools to make consultation easier. It offers a carefully researched and clearly defined process for thinking about, planning and conducting community consultation programmes and activities. It provides participants with a broad-based learning experience covering all the concepts required by those who seek to engage communities in decisions that affect them.

Upon the completion of each module, learners will receive credit from IAP2 Australasia recognising their successful participation in that module. Upon completion of all 5 days of training the participants will receive the Certificate in Engagement

Core modules:

Engagement Essentials

IAP2 Certificate in Engagement

This one-day course presents the core platform of concepts that underpin effective engagement using examples and practical exercises.

Learning objectives:

  • Develop goals, purpose and objectives
  • Analyse stakeholders and communities
  • Identify risk, dynamics and drivers to develop engagement scope
  • Design an engagement project
  • Sequence engagement activities to achieve engagement goals
  • Monitor engagement impact

Who should do this course?

Engagement Design is the module for those who need to have an understanding of the process of designing and running engagement activities. Using IAP2 principles, course participants will discover the key steps in putting together an engagement plan, as well as implementation considerations and evaluation methods.

Pre-requisites

Engagement Essentials

Engagement Design

IAP2 Certificate in Engagement

Engagement Design is critical for designing and planning engagement approaches that match the purpose and context for any engagement project.

Learning objectives:

  • Develop goals, purpose and objectives
  • Analyse stakeholders and communities
  • Identify risk, dynamics and drivers to develop engagement scope
  • Design an engagement project
  • Sequence engagement activities to achieve engagement goals
  • Monitor engagement impact

Who should do this course?

Engagement Design is the module for those who need to have an understanding of the process of designing and running engagement activities. Using IAP2 principles, course participants will discover the key steps in putting together an engagement plan, as well as implementation considerations and evaluation methods.

Pre-requisites

Engagement Essentials

Engagement Methods

IAP2 Certificate in Engagement

In this two-day module, Engagement Methods, uses examples and practical exercises to support participants to learn the skills and methods to prepare them for day to day community and stakeholder engagement

Learning objectives:

  • Understand a range of community engagement methods
  • Practice a range of core methods
  • Develop and master question design
  • Overview of online engagement and emerging methods
  • Understanding the role of the practitioner and stakeholder
  • Design, deliver and evaluate methods selection

Who should do this course?

Engagement Methods is an essential course for practitioners whose core role involves running engagement activities. It is for those who want to move beyond a limited range of techniques and understand emerging methods.

This two-day course not only covers a broad spectrum of engagement techniques but details the journey from method design to delivery and evaluation.

Pre-requisites

Engagement Essentials

Conflict in Engagement

IAP2 Certificate in Engagement

Conflict in Engagement is for people who deal with conflict in their professional careers.

Participants will also learn practical skills to deal with difficult engagement situations. There is also a focus on confidence, personal strategies and resilience to assist participants to cope with often stressful situations.

This training module provides a framework to understand what conflict in engagement is.

This module is an elective in the IAP2 Australasia Certificate in Engagement.

Learning objectives:

By the end of this module, participants will have the skills and knowledge to:

  • Identify the triggers and context for conflict in engagement scenarios
  • Understand a range of strategies for responding to difficult situations and challenging behaviours
  • Provide a suitable response to difficult situations
  • Anticipate, prevent and/or mitigate difficult situations or behaviours, now and for the future via a range of strategies
  • Understand THEIR role and manage their own behaviour when facilitating engagement activities
  • Build confidence and personal resilience when dealing with difficult situations.
  • Understand the impacts of conflict and challenging behaviours in engagement

Who should do this course?

  • This is a course for any person who has interaction with stakeholders during engagement programs, direct or online.
  • The skills taught in relation to managing conflict are transferable to many professions.

Pre-requisites

Engagement Essentials